Our endeavor is to make your online shopping more convenient and interesting by providing FREE and easy returns and cancellations process.
How, Why, When and What can I replace?
All the products sold found to be in defective and damaged condition may be replaced within 30 days of delivery.
- It is advised to you that after receiving the products please go through the user manual for the necessary information.
- Those claims reached to us within 30 days of the delivery shall only be entertained for the defective claims and thereafter all claims shall be covered under the warranty.
- The replacement shall be done within 2 days of the report of claim. In case the product is not available you have
to wait till the availability of the products otherwise money will be refunded.
- In order to return the product, the customer has to make sure that the product is in unused and original condition, include all the price tags, labels, manuals, warranty cards, original and non-damaged boxes, invoice, original packaging of the product.
- If the product is been found to be used then it would not be eligible for return/replacement In case it is noticed by us that the customer has returned a product that has not been purchased from our shop then the customer will be liable to face severe legal consequences as applicable and time being in force for such act.
Will I get free replacement?
If the product – received is defective/damaged or not as described then the customer is eligible for a free replacement. The replacement is subject to stock availability; if the product is not available in stock then the customer will receive a full refund or another product of same value as per customer’s choice.
Are the products covered with manufacturer warranty?
Yes, all the products sold are 100% original and authentic products and carry the warranty stated by the manufacturer.
How do I get the return label?
We will mail you return label which you can download and attach to the shipment to be returned.
How do I return/refund a product purchased?
For Returns follow these simple steps
- Contact us and provide your order details with your issue. Link to contact us page – Contact Us
- We will contact you and initiate the pickup process after your confirmation.
- In order to return the product, customer has to make sure that the product is in unused and in original condition, include all the price tags, labels, manuals, warranty cards, original and non-damaged boxes, invoices, original packaging, box information, stickers are all intact and not have been tampered with.
How Much time will it take to replace the product?
The process of replacement for defective/damaged product will start as soon as the original product is received. The whole process can take up to 2-3 working days after receiving the product for replacement under defective/damaged category.
Can I cancel a single product from single order containing multiple products?
Yes, you can cancel any single order from your multiple orders, but have to make sure that for combo products, both or all the products will be considered single product only and product will be cancelled if it is received in sealed original packaging i.e. the product packaging has not be opened or tampered with and is returned for cancellation.